Privacy Policy

Introduction

North Coast Roofing LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit northcoastroofingllc.com, request a quote, communicate with us by phone, email, or SMS/text message, or otherwise engage with our roofing services. By using our website or services, you consent to the practices described in this policy.

Information We Collect

We may collect the following categories of information:

• Name
• Mobile and landline phone numbers
• Email address
• Property and mailing address
• Project details, photos, and service requests you submit
• Communication preferences and SMS opt-in records (timestamp, source, IP address, and the language of the consent disclosure)
• Limited technical information such as browser type, device identifiers, and pages visited, collected through cookies and analytics tools

How We Use Your Information

• Respond to inquiries and provide free estimates
• Schedule inspections, appointments, and installations
• Send project updates, appointment reminders, invoices, and warranty information
• Provide customer service and follow-up communications
• Send transactional SMS/text messages directly related to a job, estimate, or service you requested
• Send marketing or promotional messages only when you have provided separate, express written consent
• Improve our website, services, and customer experience
• Comply with legal, regulatory, and contractual obligations

SMS / Text Messaging Program (A2P 10DLC)

When you provide your mobile number through our website form, by phone, in person, or in writing and check or otherwise indicate consent to receive text messages from North Coast Roofing LLC, you are opting in to our SMS program. Consent is collected directly by North Coast Roofing LLC and is not purchased, rented, traded, or shared.

• Program description: appointment confirmations, estimate follow-ups, scheduling updates, job-status notifications, and, where you have separately opted in, occasional promotional messages.
• Message frequency: varies based on your project; typically fewer than 10 messages per month.
• Message and data rates may apply based on your wireless carrier and plan.
• Opt out at any time by replying STOP to any message. You will receive a one-time confirmation that you have been unsubscribed.
• For help, reply HELP or contact us at 707-503-5507 or info@northcoastroofingllc.com.
• Consent to receive SMS messages is not a condition of purchase or service.
• Supported carriers include AT&T, T-Mobile, Verizon Wireless, Sprint, U.S. Cellular, Boost Mobile, MetroPCS, Cricket Wireless, and most other U.S. carriers. Carriers are not liable for delayed or undelivered messages.

No mobile information, including phone numbers and SMS opt-in consent, will be shared with third parties or affiliates for marketing or promotional purposes. This information is also excluded from sharing with any third parties for any other use case. Information may be shared only with subcontractors and service providers acting on our behalf (such as our SMS platform, scheduling, and CRM providers) strictly to deliver the services you have requested.

How We Share Your Information

We do not sell, rent, or trade your personal information. We may share limited information only in the following circumstances:

• With trusted service providers (CRM, SMS, email, scheduling, payment processing) who are contractually required to protect your data and use it only to provide services to us.
• With subcontractors directly involved in completing your roofing project.
• When required by law, subpoena, court order, or government request.
• To protect the rights, safety, or property of North Coast Roofing LLC, our customers, or the public.
• In connection with a business transfer, merger, acquisition, or sale of assets.

Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to operate the site, remember preferences, analyze traffic, and measure marketing performance. You can control or disable cookies through your browser settings. Some site features may not function properly if cookies are disabled.

Data Retention

We retain personal information only as long as needed to fulfill the purposes described in this policy, to comply with legal obligations, to resolve disputes, and to enforce our agreements. SMS opt-in records are retained for the duration of our messaging relationship and for a reasonable period after opt-out as required by carrier and regulatory rules.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, disclosure, alteration, or destruction. No system is 100% secure, and we cannot guarantee absolute security of information transmitted over the Internet.

Your Choices and Rights

You may:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal exceptions
• Opt out of marketing email at any time by using the unsubscribe link
• Opt out of SMS messages at any time by replying STOP

To exercise these rights, contact us using the information below. California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies.

Children's Privacy

Our services are not directed to children under 13 and we do not knowingly collect personal information from anyone under 13. If you believe a child has provided us information, contact us and we will delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our SMS program, contact us: